Event Details

 "Difficult Conversations That Build Trust Instead of Tension "

Description:

Every leader will eventually face conversations they would rather avoid. Whether addressing performance concerns, navigating workplace conflict, delivering constructive feedback, or leading through organizational change, the quality of these conversations directly impacts trust, engagement, accountability, and organizational culture. While many leaders know what needs to be said, they often struggle with how to manage their emotions before and during the conversation. Emotional reactions such as fear, frustration, defensiveness, or anxiety can unintentionally escalate tension and weaken workplace relationships. This interactive webinar equips HR professionals and people leaders with practical Intelligent Emotional strategies to navigate difficult conversations with confidence, empathy, and clarity. Participants will explore how emotional awareness influences communication, learn techniques to regulate emotional responses, and apply a simple framework that transforms challenging conversations into opportunities to build trust, strengthen relationships, and improve employee engagement. Through real-world workplace examples, self-reflection, and practical tools, attendees will leave prepared to lead conversations that foster accountability while preserving dignity, psychological safety, and organizational trust.

Learning Objectives:

By the end of this session, participants will be able to:

1. Recognize the emotional triggers that commonly derail difficult workplace conversations.

2. Apply Emotional Intelligence strategies to regulate emotions before and during challenging discussions.

3. Utilize a practical conversation framework to increase trust, accountability, and psychological safety.

4. Demonstrate communication techniques that improve employee engagement, strengthen workplace relationships, and reduce unnecessary conflict.

5. Develop an action plan for leading future difficult conversations with greater confidence and effectiveness.   

Dr. Dale Laing-Hall, DBA, MS-HRM 

Brief Biography:  A former Chief Human Resources Officer turned Emotional Intelligence Strategist, and an award-winning best selling author Dr. Dale brings over 17 years of experience helping healthcare leaders and organizations reduce burnout, improve retention, and lead with clarity, courage, and connection. As the CEO of Dale Reports, LLC, her work spans executtive coaching, HR consuling, and leadership development with a signature focus on transforming workplace culture from the inside out. Her research-backed strategies equip organizations to boost engagement, reduce burnout, and foster psychological safety. She is the author of Dale Reports: Emotions & You and co-author of Women Living Fearlessly an Amazon Best Seller, and has received multiple global honors, including the Women Changing the World Awards.

Holding a Doctorate in Business Administra on with a focus on Social Impact Management she studied the benfits of Emotional Intelligence in the workplace, along with a Master’s in Human Resource Management, Dr. Dale bridges the gap between people and performance in the workplace. Her mission is clear: to empower leaders with the emotional clarity and courage to build inclusive, high-performing workplaces where every voice is valued and every person feels significantly seen because leadership is human work, and emotional intelligence is not optional, it’s essential.

Meeting Details:  Thursday, August 20th; 11:50 am - 1 pm

Location:

Virtual Zoom TCHRA Meeting

Event Cost - $10 All tickets

Meeting Agenda:

• TCHRA Business 11:50 am - 12 pm 
• Speaker 12 pm - 1pm       

Registration:

• Registration

**CANCELLATION POLICY**

If you register and are unable to attend, please send an email to: communicationsTCHRA@gmail.com by August 18, 2025.